Refund Policy

1. General Principle

Because Orbit Agents is a custom development service, refunds are calculated proportionally to the work not yet performed — not the full contract value. Orbit Pilot, as a subscription service, follows a standard monthly subscription policy with an initial money-back guarantee.

2. Refunds for Orbit Agents (Credit-Based Sprints)

Before the sprint starts — if the Client cancels before the discovery call/kickoff takes place, the deposit is refunded in full, less any payment-gateway processing fee already deducted at the time of transaction.

After the sprint has started — credits already used for completed and delivered work are non-refundable. Credits not yet worked at the time of cancellation are refunded in full to the Client.

Deliverable not meeting specification — Orbit commits to revising a deliverable until it meets the written specification agreed at the start of the sprint. If, after reasonable revision attempts, a deliverable still fails to meet that specification due to Orbit's fault, the Client is entitled to a full refund of the credits tied to that failed deliverable.

3. Refunds for Orbit Pilot (Personal Subscription)

7-day money-back guarantee — a first purchase of the Orbit Pilot Member plan can be refunded in full within 7 calendar days of payment, no questions asked.

Cancelling an active subscription — cancellation takes effect at the end of the current billing period; the remaining active period stays usable, and no pro-rata refund is given for the period already underway outside the 7-day window above.

Orbit Boost (paid extra usage) is a one-time purchase at the time of transaction and is non-refundable once its capacity has been used.

4. Exclusions

• Third-party costs already spent on the Client's behalf (e.g. a WhatsApp Business API number, domain, hosting) are non-refundable once passed on to the relevant provider.
• Cancellations caused by the Client's/User's breach of the Terms & Conditions are not eligible for a refund.

5. How to Request a Refund

Email halo@orion.bz with the subject "Refund Request", including your account/Client name, transaction date, and reason. Our team responds within 3 business days.

6. Processing Time

Once a request is approved, funds are returned within a maximum of 14 business days to the original account or payment method.